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Product Warranty

Please first read the following after-sales terms to better understand the FocalPrice warranty policy:

1Missing Item

Item(s) missing completely or partially from an order

2Cosmetic Damage

Physical damage on the product’s surface or shell

3Wrong Product Received

Product received is completely different from the FocalPrice description

4. Verified Functional Failure

Failure that makes the device unusable, for which repairing requires changing critical

components such as the board, screen, reset cables, etc.

5. Customer Induced Damage

Damage caused by customer's incorrect operation or insufficient protection, including but not

limited to broken screen, water damage, scratches, rust etc.

6. Defective Product Claim

Product is claimed to be defective by the customer, but passed initial quality control inspection

by FocalPrice engineers

7. Out Of Warranty

Products that are no longer covered under warranty

8. Non-Authorized Return

Customer returned the product(s) without FocalPrice authorization (RMA Approval)

9. Warranty Period

The period of time between the shipping date (as recorded on the FocalPrice website) and the RMA application date

 

The warranty period for major products is as follows:


The 3-month or 6-month warranty period for both replacement and repair begins as of the delivery date. The delivery date is the shipping date specified in your "Order List" under “My Account”.

 

Points to Consider:

1. An RMA request for "missing item(s)"," cosmetic damage" and "wrong product received" should be submitted within 90 days from the order delivery date. After this period, RMA requests will not be processed.

2. If the returned products cannot be repaired due to serious damage or defect, FocalPrice will send the original defective item back to the customer.

3. Please check your products carefully upon receipt of the parcel and immediately inform us of any issues.

4. Please keep in touch with our staff while your RMA Request is being resolved. If an RMA application has not been updated in more than two months, we will regard it as abandoned by the customer and the case will be automatically closed.

5. When ordering products on FocalPrice.com, product manuals, instructions and safety warnings may not be in the destination country language; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards. Please confirm that the adapters and other standards are correct for your country before ordering.